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Team-based care

Cord is a HIPAA compliant connected health platform for modern care teams.

Fair and simple billing

At Cord, you only get billed for the people who use it each month, not by the number of “seats” sold. If your team is supporting 25 providers and patients in one month, you will be charged for 25 users. We like to keep it simple around here.

Frequently Asked Questions

What are my payment options? Credit card and/or invoicing?

You can use your credit card to pay for any plan. If you sign up for an Annual subscription and plan to spend at least $2,000, we can invoice you annually. Visit the help center for more information or contact us to start the process.

Our team has several accounts which are not actively being used, but which we don’t want to disable. Do we still have to pay for them?

Every day we check to see if everyone on your team is active. If they have been inactive for a period of time, we stop charging you for that person and add a prorated credit to your account for the time you’ve already paid. You’ll always and only be billed for what you use — fair and square!

We need to add new users to our team. How will they be billed?

We’ll make a one-time, prorated charge to your credit card to cover your new team member’s account for the remainder of the current billing period.

Our team wants to cancel our subscription. How can we do that? Do we get a refund?

Team Owners can change the team’s subscription level. You can downgrade to the Basic or Plus plan immediately. If there is more than one day until your renewal date, we will prorate the remaining balance on your account and hold it for your team as a credit. You can use that credit towards a reactivation of your paid subscription in the future. We do not offer refunds.

Coming soon

We are working hard to build the best product possible. Currently, we are partnering with health care providers across the country to pilot and test our services before we release Cord. If you are interested in joining our pilot let us know.